This Privacy Policy describes how Manecia Technologies Pvt Limited ("Manecia Technologies", "we", "our", or "us") collects, uses, stores, processes, and protects information provided by users ("you", "user") while accessing our Website, Applications, and products including but not limited to School Management ERP. By using our Website, App, or any of our products, you agree to comply with our policies. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
1. What Information Do We Collect?
When you access our Website or App, you may provide us with two categories of information: personal information that you voluntarily disclose on an individual basis, and usage information collected on an aggregate basis as you and other users navigate our platforms.
Manecia Technologies Pvt Limited does not request or require users to share any sensitive personal data, including but not limited to financial information, physical or mental health conditions, sexual orientation, medical history, or biometric data. We collect only general personal information necessary to provide you with access to our services, materials, and features within Manecia School ERP.
Financial details such as bank account numbers, credit card, debit card, or other payment instrument information are collected exclusively by authorized Payment Gateways that process subscription payments. Manecia Technologies does not store or retain any such financial information.
By providing your information or utilizing the services offered through the Manecia School ERP platform, you consent to the collection, storage, processing, disclosure, and/or transfer of your Personal Information (as defined below) and Non Personal Information (as defined below) by Manecia Technologies, as outlined in this Privacy Policy.
Our primary objective is to deliver a secure, efficient, seamless, and personalized experience. This enables us to offer services and features tailored to your needs and to customize our Website/Application for a safer and more convenient experience. In pursuit of this goal, we collect personal information that we deem necessary.
Personal Information
Personal Information refers to any data that relates to you and, either directly or indirectly in combination with other available information, is capable of identifying you as an individual. Your personal information includes, but is not limited to:
- Your name, address, phone number, email address, profile image, and other demographic details
- Your date of birth and gender
- Login credentials and passwords
- Any information received by Manecia Technologies for processing, storage, or handling under lawful contract or otherwise
Note: Any information that is freely available in the public domain or furnished under the Right to Information Act, 2005 or any other applicable law shall not be considered Personal Information.
Non-Personal Information
We may collect non-personal data when you access Manecia School ERP via web browsers, smartphones, or other devices. This information does not identify you as an individual and includes:
- Device identifiers and identification numbers of devices used to access our platforms
- IP address and related network information
- Geographic location, cookies stored on your browser/device, and browsing behavior on our platforms
- Operating system, browser type, browsing patterns, and other data permitted by app stores
- OTPs sent exclusively to facilitate transactions on our platforms
- Messages on forums, chats, feedback areas, and social media interactions
How We Collect Information
Information may be collected through various methods during your interaction with Manecia School ERP, including:
- Visiting our Website or using our App
- Registering as a user under terms and conditions listed on our platforms
- Accessing links, emails, or notifications sent by or associated with our platforms
- Otherwise engaging with Manecia Technologies services
We and our authorized partners may also collect information from publicly available sources or third-party platforms, subject to the respective third party's terms of use and privacy policies.
Automatic Tracking & Cookies
We may automatically track certain information based on your usage patterns on our Website or App. This data is used for internal research on user demographics, interests, and behavior to better understand, protect, and serve our users. Such information is compiled and analyzed on an aggregated basis.
We and our authorized partners utilize data collection tools such as cookies and similar technologies on certain pages to analyze page flow, measure promotional effectiveness, and enhance trust and safety. Certain features are only available through the use of cookies.
Cookies also enable you to enter your password less frequently during a session and help us provide content tailored to your interests. Most cookies are session-based. You may decline cookies if your device permits, though this may limit access to certain features and require more frequent password entry.
2. Registration Information
You will provide information about yourself that enables us to verify whether you are entitled to access and use certain information, materials, and services available through our Website or App. This information may also be used to enhance your experience, assist you with customer service or technical support inquiries, follow up after your visit, or otherwise support your relationship with Manecia Technologies. Participation is entirely optional; however, choosing not to participate may restrict your access to certain information, materials, and services.
For example, we request information from you when you:
- Log in to specific areas of our Website or App where you may be prompted to provide your username and password to access certain information, materials, or services
- Register or sign up to use a service
- Place an order or make a purchase
- Provide feedback through an online survey
In each scenario above, we typically request your name, email address, phone number, address, username, and password, along with other similar personal information required to register or subscribe you to services or offers. Occasionally, we may request additional information to provide you with access to specific information, materials, and services. For newsletters or mailing lists, you will have the option to unsubscribe at any time.
Wherever Manecia Technologies collects personal information, we endeavor to include a link to this Privacy Policy on that page.
All personal information collected is entered by you. Manecia Technologies Pvt Limited is not responsible for verifying the authenticity of the personal information or any other details you provide.
Account Creation & Credentials
When a school or institution registers with Manecia School ERP, we first collect personal information such as email addresses, phone numbers, and other relevant details from the institution. This includes data pertaining to students, teachers, administrators, and other staff members as provided by the registered institution.
Based on the information received, Manecia Technologies generates unique usernames and passwords for each user. These credentials are then distributed to the respective users through the institution, enabling them to access our Website or App securely.
Password & Account Security
You are responsible for maintaining the confidentiality of your assigned or self-created password and account. You bear full responsibility for all activities that occur using your credentials. It is your obligation to notify us immediately in writing of any unauthorized use of your password, account, or any security breach. We shall not be liable for any loss incurred due to unauthorized use of your password or account, whether with or without your knowledge. You must not use another person's credentials at any time.
If you believe any personal information you have shared is sensitive, you may contact our Grievance Officer in writing to address your concerns.
3. How Do We Use Your Information?
Manecia Technologies Pvt Limited uses your personal information for specific purposes only. The personal information you provide when using our website such as your name, organization name, email address, or telephone number will be kept confidential and used to support your relationship with us. We may also use it to notify you of special offers, updated information, and new products and services from Manecia Technologies, or relevant offers from third parties that may interest you, through SMS, Email, WhatsApp, or phone calls.
Agents or contractors of Manecia Technologies who are granted access to your personal information are required to maintain confidentiality and use the information solely for performing services on our behalf.
Manecia Technologies strives to deliver a safe, efficient, seamless, and customized experience. We aim to provide services and features that meet your needs and to personalize our Website/Application for a safer and more convenient experience. We may collect, use, store, and transfer your Personal Information and Non-Personal Information for the following purposes:
- Verification of your identity, access rights, and assigned privileges to provide requested services or services we intend to offer
- Identity verification may involve facial data (image) for certain services (e.g., attendance punch-in for teachers) only if opted in by both you and your institution. Facial data will be retained while your institution remains an active customer of Manecia School ERP
- Resolving disputes, troubleshooting issues, promoting safe services, collecting payments, and measuring consumer interest in our products and services
- Informing you about online and offline offers, products, services, and updates; customizing your experience and improving it by presenting advertising, products, and offers tailored to you
- Detecting and protecting against errors, fraud, and criminal activity; enforcing our terms and conditions
- Analyzing demographic and profile data about user activity on our application
- Diagnosing server problems and administering our application; using your IP address to identify you and gather broad demographic information
- Responding to judicial processes and providing information to law enforcement or government agencies as permitted by law
- Allowing authorized parties to contact you regarding products and services you have availed or requested on Manecia platforms or third-party links you have visited
- Designing and marketing Manecia Technologies products/services and those of our affiliates
To the extent we use your personal information for marketing purposes, we will provide you the ability to opt out of such uses. We use your IP address to help diagnose server problems, administer our application, identify you, and gather broad demographic information.
Surveys
We may occasionally invite you to complete optional online surveys. These surveys may request contact information and demographic details (such as location, age, etc.). We use this data to tailor your experience on our application, providing content we believe you will find interesting and displaying content according to your preferences.
Unsubscribe
You may unsubscribe from any Manecia Technologies service at any time by sending an email to support@maneciatechnologies.com or contacting our Customer Care team. However, the applicable terms of use for that service will continue to apply.
Manecia Technologies maintains reasonable security practices to ensure the confidentiality of information provided by users.
4. Information Storage & Sharing
Manecia Technologies does not share your personal information with any third party except as described in this Privacy Policy. We may enhance or merge your usage information collected through our Website or App with data from third parties for the purpose of marketing products or services to you.
With respect to network advertising companies (companies that manage and provide advertising for numerous unrelated businesses), to the extent that Manecia Technologies utilizes such advertising companies to provide advertisements on our Website or App, we may provide them with your username and any demographic information we collect about you. These advertising companies may combine that data with non-personally identifiable information collected from your device, solely for the purpose of delivering targeted advertisements on our platforms.
Circumstances for Disclosure
Circumstances may arise where we are required to disclose your personal information to third parties for purposes other than supporting your relationship with Manecia Technologies. Such circumstances include:
- Corporate divestiture or dissolution where we sell all or a portion of our business or assets (including customer lists containing your personal information)
- Disclosure required by law or pertinent to judicial or governmental investigations or proceedings
Direct Communications
We will send you information about our various products and services, or other products and services we believe may interest you. Only Manecia Technologies (or agents or contractors working on our behalf under confidentiality agreements) will send you these direct communications.
Data Storage Location
Your Personal Information shall be stored in electronic form, with exceptions where data is required to be maintained in physical form, in information and data centers located within Indian jurisdictions. Your information may be uploaded to Manecia School ERP cloud infrastructure.
Your data may be collected, stored, and processed in countries other than Indian jurisdictions by us or our Service Providers as permitted under applicable laws.
Information Sharing with Partners
We may share personal information with our Business Partners, Service Providers, and Manecia Technologies entities for purposes defined under this Privacy Policy:
- We may share personally identifiable information provided by you to Business Partners and Service Providers in the course of making transactions specifically requested by you
- Your data shall be shared with Service Providers that Manecia Technologies works with for services including but not limited to communication, marketing, data and information storage, transmission, security, analytics, fraud detection, risk assessment, and academics
- Your data may be shared with internal investigation departments within Manecia Technologies entities or agencies appointed for investigation purposes, located within or outside Indian jurisdictions
- We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes
- We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the general public
- We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or undergo reorganization, amalgamation, or restructuring of business. Should such a transaction occur, the other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information
6. Disclosures & Security
Certain Disclosures
We may disclose your personal information if required by law or legal process, or if we believe in good faith that such action is necessary to:
- Comply with applicable laws or respond to legal processes served on us or our affiliated parties
- Protect and defend our rights and property, our platforms, and the users of our platforms
- Act under circumstances to safeguard the safety of our users, ourselves, or third parties
Such disclosure may be necessary to provide you access to our Services, comply with legal obligations, enforce our User Agreement, facilitate marketing activities, or prevent, detect, mitigate, and investigate fraudulent or illegal activities. We do not disclose your personal information to third parties for their independent marketing and advertising purposes.
Information Security
While we implement all reasonable and appropriate processes and precautions to secure any Personal Information we hold about you, you acknowledge that no data transmission over the internet is completely secure. Therefore, we cannot provide absolute assurance or warranty regarding the security of any information you submit to us. You transmit information at your own risk.
Review Your Personal Information
You may review the Personal Information you have shared by logging into Manecia School ERP platforms using your secure login credentials. You may notify us in case of any changes or updates required to your information.
7. External Links & Third-Party Platforms
Our Website or App may contain links to external platforms that may collect personally identifiable information about you. Manecia Technologies and its entities are not responsible for the privacy practices or content of those linked platforms.
We are not responsible for the practices employed by websites or applications linked to or from our platforms, nor for the information or content contained therein. Links to other websites or apps are often provided solely as pointers to information on topics that may be useful to our users.
Please remember that when you use a link to navigate from our Website or App to another platform, our Privacy Policy is no longer in effect. Your browsing and interaction on any other platform, including those that have links on our Website or App, is subject to that platform's own rules and policies. We recommend reviewing those rules and policies before proceeding.
8. Children's Privacy
We do not knowingly collect personal information from children below the age of 15 years. If we become aware that we have inadvertently collected personal information from a child below 15, we will take steps to delete that information from our systems promptly.
For children aged 15 years and above, personal information is collected solely for educational requirements and service needs as provided through our Website or App, in compliance with applicable laws and with appropriate consent from guardians or educational institutions.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless applicable law permits or requires a longer retention period. For example, we may need to retain your personal data for quality assurance of services provided, to defend future legal claims, or to comply with legal obligations.
Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with applicable laws and our internal data retention policies.
10. Prohibited Activities
Spamming
Sending unsolicited messages, including commercial advertising and informational announcements, is strictly prohibited. Users shall not use another site's mail server to relay mail without express permission from that site.
It is against Manecia Technologies policy for users to engage in any of the following activities using our servers:
- Posting off-topic content to any newsgroup, forum, mailing list, or similar group contrary to the group's published guidelines or FAQ
- Sending unsolicited mass emails that provoke complaints from recipients
- Engaging in prohibited activities using another provider's service while channeling such activities through Manecia Technologies servers
- Using Manecia Technologies servers as a maildrop for responses to prohibited activities
- Falsifying user information provided to Manecia Technologies or to other users of our services
Consequences of Violation
When Manecia Technologies becomes aware of an alleged violation of our Acceptable Use Policy, we will initiate an investigation. During the investigation, we may restrict your access to prevent further unauthorized activity.
Depending on the severity of the violation, Manecia Technologies may, at its sole discretion, restrict, suspend, or terminate your account and pursue other civil remedies. If the violation constitutes a criminal offense, we will notify the appropriate law enforcement authorities.
11. User Rights & Consent
User Discretion and Opt-Out
You acknowledge that you provide your Personal Information and Non Personal Information of your own free will. By using our services, you agree to all provisions of this Privacy Policy and authorize us to manage the data you share or that we collect in accordance with this Policy.
We provide all users the opportunity to opt out of receiving non essential (promotional, marketing-related) communications from us or on behalf of our partners. If you wish to remove your contact information from our mailing lists and newsletters, please click the unsubscribe button in our emails or contact us directly.
Your Consent
By using Manecia School ERP platforms and/or providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy. This includes your consent for sharing your information as described herein. You also grant permission for us to obtain information from your mobile device when using our app, including contacts on your device, to provide an enhanced user experience where applicable.
Policy Updates
If we decide to modify our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to review this Privacy Policy periodically.
By using our Website or App, you consent to our collection and use of your personal information as described in this Privacy Policy.
12. Legal Terms
Indemnity
You agree to indemnify and hold harmless Manecia Technologies entities, their officers, directors, contractors, agents, and any third parties relying on the information provided by you, from any losses including all claims, damages, liabilities, deficiencies, assessments, interest, awards, settlements, penalties, fines, costs, or expenses suffered, incurred, sustained by, or imposed on Manecia Technologies as a result of, arising out of, or in connection with any breach or non performance of the terms, conditions, representations, or warranties contained in this Privacy Policy by you.
Force Majeure
A Force Majeure Event refers to any event beyond reasonable control and shall include but not be limited to: war, riots, fire, flood, acts of God, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, pandemics, computer hacking, unauthorized access to computer data and storage devices, computer system failures, acts of state, or governmental action prohibiting or impeding Manecia Technologies from performing its obligations.
Governing Law & Jurisdiction
This Privacy Policy is governed by and shall be construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.
Information Usage Agreement
You further agree that such collection, use, storage, disclosure, and/or transfer of your information shall not cause any loss to any other person. The information provided by you may be shared with Manecia Technologies entities and third-party service providers on a need to know basis for the purposes outlined in this Privacy Policy.