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Terms & Conditions

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Our Commitment to Your Digital Transformation

Welcome to Manecia Technologies. We are honored to serve as your partner in streamlining institutional management. This agreement outlines how we work together to ensure a secure, efficient, and transparent experience for your school.

By accessing our platform, you choose to join a professional community dedicated to digital excellence and committed to transparent and efficient digital operations for educational and healthcare institutions.

1. Scope of Services

Manecia Technologies provides School Management ERP designed to streamline your institutional operations.

  • Services are provided on a subscription-based, limited, non-exclusive, non-transferable, and revocable license
  • Access is granted only to the registered institution and its authorized users
  • Services are provided on an "as-is" and "as-available" basis
  • Feature availability may vary based on the selected subscription plan
  • We continuously enhance the Platform and reserve the right to modify features without affecting core service commitments

2. Account Registration & Responsibility

When registering for our services, you agree to the following responsibilities:

  • Provide accurate, complete, and up-to-date information during registration
  • Maintain the confidentiality of your login credentials at all times
  • Accept that any activity performed through your account shall be deemed authorized by you
  • For accounts involving students, patients, or minors, the registered institution is solely responsible for obtaining consent, providing supervision, and ensuring compliance with applicable laws

3. Acceptable Use Policy

To maintain a secure and professional environment, you agree not to:

  • Use the Platform for unlawful, fraudulent, or harmful activities
  • Upload malicious software, viruses, or harmful data
  • Attempt unauthorized access, reverse engineering, or system interference
  • Misuse system resources or violate data security protocols

Note: Violation of these terms may result in suspension or permanent termination of access without prior notice.

4. Intellectual Property Rights

All software, source code, designs, workflows, trademarks, documentation, and platform content are the exclusive intellectual property of Manecia Technologies Private Limited.

  • You may use the Platform only for internal institutional operations
  • No ownership rights are transferred through your use of our services
  • Reproduction, resale, sublicensing, or commercial exploitation is strictly prohibited

5. Service Level Commitment (SLA)

We strive to maintain high availability and professional support for all our clients:

Response & Resolution Times

  • Critical system-wide issues: Response within 2 hours, resolution within 1 business day
  • High-priority operational issues: Response within 4 hours
  • General support & requests: Resolution within 1-5 business days

Scheduled Maintenance

Scheduled maintenance may occur between 12:00 AM to 5:00 AM IST, with prior notifications via dashboard or email where feasible.

6. Subscription, Billing & Refund Policy

Please review our billing policies carefully before subscribing:

  • All subscriptions are non-refundable and non-cancellable once activated
  • Immediate access to digital services constitutes service delivery
  • Users are encouraged to request demos or consultations before purchase
  • Failure to pay renewal fees may result in restricted or suspended access

7. Data Handling & Security

While we implement industry-standard security practices, you acknowledge that:

  • No system is completely immune to cyber risks
  • Manecia Technologies shall not be liable for breaches caused by factors beyond reasonable control
  • Data handling practices are further governed by our Privacy Policy, which forms an integral part of these Terms

9. Grievance Redressal Mechanism

We offer a structured resolution pathway for addressing your concerns:

10. Limitation of Liability

Manecia Technologies shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data due to user error, third-party services, or force majeure events
  • Downtime caused by internet failures, hosting providers, or external cyber incidents

Total liability, if any, shall not exceed the subscription fees paid in the preceding 12 months.

11. Grievance Policy & Contact Information

At Manecia Technologies Private Limited ("Manecia Technologies", "we", "our", "us"), customer satisfaction is a priority. We are committed to resolving customer concerns in a fair, transparent, and timely manner.

We encourage users to first review our FAQs, which provide answers to common queries and basic troubleshooting guidance. If your concern remains unresolved, you may follow the grievance redressal mechanism outlined below.

Level 1: Customer Support

For any queries, service requests, or complaints related to our website, web application, ERP platform, or subscribed services, you may contact our Customer Support team:

Our Customer Support team will acknowledge and aim to resolve your query or complaint within 2 business days from the date of receipt.

Level 2: Customer Support Escalation

If you do not receive a response within the committed timeline, or you are not satisfied with the resolution provided at Level 1, you may escalate your concern by sending a detailed email describing the issue.

Our escalation team will review your concern and respond within 3 business days from the date of receipt of the escalation email.

Level 3: Grievance Officer

If your grievance remains unresolved after 7 business days of contacting the Escalation Team, you may escalate the matter to our designated Grievance Officer.

The Grievance Officer shall examine the matter and provide a formal response within 4 business days from the date of receipt of your email.

Registered Office Address

Manecia Technologies Private Limited
B-175 Pandav Nagar
Meerut, Uttar Pradesh, 250001
India

Official Contact Details